We’re always happy to help!

For any urgent questions, please call us at (647) 800-0559 or leave us a messge.

 

How do I earn rewards?

You can now earn points to redeem rewards from our loyalty program!

  • Every $5 you spend will earn you 1 point.

  • Every 4 points will earn you a $1 reward towards a future purchase.

Sign up is in-stores only.

For your online orders. Just let our staff know to apply the appropriate points to your account when you come to pick-up your order.

 

How do I personalize my own desserts?

Click on the Personalize link in the navigation. Click on the button that corresponds to the dessert you want to personalize.

  1. Complete the form.

  2. Our team will review your order and reply within 72 hours with a confirmation email to confirm both if we can fulfill your order and your final cost.

  3. You will need to make a deposit equal to 50% of the quoted cost. See our security deposit policy here.

  4. Delivery is available for orders over $300 and the rates start at $50 and are adjusted based on distance.

  5. The remaining balance will be paid in person when you pick-up your dessert.

 

What is your policy for security deposits?

When ordering a personalized dessert, you will be required to make a security deposit equal to 50% of the final cost. This gesture helps you give us the confidence that we are all committed to doing our best. We also use the deposit to cover the initial cost of materials.

Refund of security deposit
If you would like to cancel your order, we can refund the full amount up to 72 hours in advance of your requested pick-up time. Refunds for cancellations made within 72 hours will be reviewed on a case-by-case basis.

If at any point, we determine that we cannot fulfill your order, we will refund the full amount of your deposit.

 

Can I get a message for my cake order?

Of course you can! It’s already included in the price of your cake.

  • You get up to 5 words say something special.

  • All cake messages are written on chocolate plaques.

You will be asked to submit a message after you’ve added your cake to you cart.

 

What type of customization can I do for macarons?

You can personalize your macarons using any one of the following processes.

  • Character

  • Edible Images

  • Stencils

  • Classic

Character
Our specialty! Our pastry artists uses traditional confections to turn your macarons into caricature of any character or person.

Edible Imaging
You can print a 1.5” diameter image and place it onto your macarons! You are responsible for providing the image.

Stencil
We create a stencil of your design and incorporate them onto your macarons. You are responsible for providing the stencil image.

Classic
Make classic macarons. Simply select the flavour and colour of your macarons.